Jun 062018

Organization: Yes We Help
Country: Ghana
Closing date: 10 Jun 2018


Job Summary

The Operations Manager will be responsible for day-to-day operations, managing the organization’s

HR, helping and creating organizational and program budgets in collaboration with the Country Program Manager(CPM)

Reporting to the CPM and serving as a member of the Management Team this position’s primary responsibility is ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions.

Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. This position will also interact with the Board of Directors.

Duties and responsibilities

∙ Coordination and Supervision – Coordinate, manage and monitor the workings of Operations department in the organization.

∙ Financial – Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. Recommend effective strategies for the financial well-being of the YWH.

∙ Best Practices – Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

∙ Human Resources – Working with the CPM plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance in partnership with the CPM.

∙ Communication – Monitor, manage and improve the efficiency of support services such as IT, HR, Operations, Accounts and Finance. Facilitate coordination and communication between support functions.

∙ Strategic Input – Liaison with Board and CPM. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

∙ Risk Management – Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.


∙ Post-secondary education in Labour Management, Business, or HR from a recognized institution or five years of non-profit related work experience.

∙ At least 3 years’ experience in Financial Management

∙ Demonstrated leadership ability.

∙ Knowledge of government contract management and knowledge and experience in organizational effectiveness and operations management implementing best practices.

∙ Commitment to social justice and the mission

∙ Excellent computer skills and proficient in Excel, Word, Outlook, and Access

∙ Excellent communication skills both verbal and written

∙ Preference given for experience in writing successful grant application

∙ Excellent interpersonal skills and a collaborative management style.

∙ Budget development and oversight experience

∙ A demonstrated commitment to high professional ethical standards in a diverse workplace

∙ Knowledge of Labour Standards

∙ Knowledge of tax and other compliance implications of non-profit status.

∙ Excels at operating in an fast pace, community environment

∙ Open to direction and Collaborative work style and commitment to get the job done

∙ Ability to challenge and debate issues of importance to the organization.

∙ Ability to look at situations from several points of view

∙ Persuasive with details and facts

∙ Delegate responsibilities effectively

∙ High comfort level working in a diverse environment

Working conditions

∙ Non-standard hours of work.

∙ This position requires work outside the office environment.

∙ Use of a personal vehicle may be required.

∙ A valid driver’s license is required.

∙ Criminal Record Check is required.


How to apply:

Interested candidates should send cv + cover letter to before the closing date.

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Questions Typiques
“Please give me an example of a time when you had a problem with a supervisor/co-worker and how you approached the problem.” “I think that the hardest thing about work isn’t the work, it’s the people at work,” Teach says. Most employees have a problem with a supervisor or co-worker at some point in their career. How they handle that problem says a lot about their people skills. If you can explain to the interviewer that you were able to overcome a people problem at work, this will definitely help your chances of getting the job, he says.
Questions à poser
Do you have any hesitations about my qualifications? I love this question because it’s gutsy. Also, you’ll show that you’re confident in your skills and abilities.