Jul 212017

Key Duties

  • Supply Tier 1 & 2 Help Desk support to all AusDrill businesses in Africa and Europe including the administration Help Desk management systems, LAN/WAN Link Monitoring and fault reporting to service providers
  • Perform basic IT Administrative functions on the AMS Network Facility including but not limited to :
    • Active Directory (AD) User and Management
    • Software installations and Upgrades on Desktop computers and laptops
    • Server Security updates and storage clean-up on Windows Update Server environment.
    • Deploy and support mobile phone implementations.
  • To assist IT Support Technicians with Hardware Support including but not limited to Network fault finding and resolution, Equipment implementation and Installations
  • Comply with company policies and procedures and all statutory requirements.


  • Very attractive and commensurate with experience.

Required Skills or Experience

  • BSc Information Technology and Certification in Microsoft Certified Systems Administrator (MSCA)
  • At least 3 years recent working experience as an IT Help Desk Support Technician or similar dependent upon relevant education/certification
  • Strong focus on safety with the ability to manage an efficient, safe and effective operation including the ability to demonstrate an understanding of statutory requirements
  • Ability to understand and generate a scope of works and a responsibility matrix so that all obligations are followed for results
  • Ability to handle multiple workloads with high standards and tight deadlines
  • Self-motivated with the ability to manage their own time to produce results
  • Ability to speak fluent English
  • Ability to speak French fluently will be highly regarded
  • Must be capable of spending long periods away from designated office locations as per business needs
  • Must have a valid Driving License and Travelling Passport

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Questions Typiques
Have You Ever Had A Supervisor Challenge A Decision? Interviewers are looking for an answer that shows humility--??and the ability to take direction. The anecdote should be telling, but it'??s the lesson learned, not the situation, that could land you the job.
Questions à poser
What is the single largest problem facing your staff and would I be in a position to help you solve this problem? This question not only shows that you are immediately thinking about how you can help the team, it also encourages the interviewer to envision you working at the position.