EUCOOKIELAW_BANNER_TITLE

Jun 222017
 

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Skills or Experience

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

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OFFRES SIMILAIRES (NOUVEAU)

ENTRETIEN D'EMBAUCHE
Questions Typiques
Explain A Complex Database To Your Eight-Year-Old Nephew Explaining public relations, explaining mortgages, explaining just about anything in terms an eight-year-old can understand shows the interviewer you have solid and adaptable understanding of what it is they do. Do your homework, know the industry and be well-versed.
Questions à poser
Do you offer continuing education and professional training? This is a great positioning question, showing that you are interested in expanding your knowledge and ultimately growing with the employer.