|Provide support to Tullow staff and sub-contractors who use IS Services on the offshore facilities; FPSOs, Drilling Rigs/Ships. Services include Email, Internet access, Tullow corporate applications access, Video Conferencing, phone setup, desktop, printer, Sat phones, LAN connection and devices configuration.
Monitor infrastructure and services for offshore sites to ensure required levels of availability and performance is maintained and provide 1st line support to resolve, escalating to the IS Field & Offshore Lead, AGS teams, Ghana/ Global Service Desk and Ghana ISM if necessary.
Ensure all calls are logged into Service Desk and that support is provided to Ghana/Global Service Desk as assigned.
Provide daily status reports to the IS Field & Offshore Lead, ISM and Ghana Service Desk on the current network performance and IS related issues on the offshore facilities.
Support the Drilling, Well Engineering and Operations projects including rig mobilisation and demobilizations and IS related installations or refresh and ensure these are delivered within agreed SLAs and IS set standards.
Support the implementation of IS and Infrastructure projects to include link installations, network configurations of switches, modems, Wi-Fi radios and VSATs, software and hardware upgrades.
Directly supervise IS contractors on Tullow offshore facilities and ensure they adhere to Tullow EHS standards and procedures.
Ensure all EHS process and procedures are followed in any activity and that adequate documentation is completed and filed for every job or task with associated risks.
Update and manage IT inventory for respective offshore locations and ensure PCs and laptops are maintained with up to date anti-virus and licensed software.
Ensure and complain to preventive maintenance plan/timeline
Induct Tullow staff and contractors on IS procedures and applications and document training guides and manuals.
Deliver, support or perform any other tasks that may be assigned by the IS Field & Offshore Lead or the Ghana ISM.