Jun 182017

ob Title: IS Offshore Support Analyst
Function: IS
Business Unit/Team: Ghana
Location: Takoradi Area, Offshore Ghana-Jubilee & TEN FPSOs and Rigs
Reports To: IS Field & Offshore Lead
Interacts With: Internal: External:
Offshore Installation Manager, Tullow Company Men/Senior Drilling Supervisor

Information Systems Manager

Ghana and Global Information Systems Teams

Drilling, Well Engineering, Production Operations, Projects and Engineering and other support teams

All Offshore users

Third Party providers of software, hardware and services

Third party Offshore Facility operators


Supervises: None
Job Purpose: To ensure the efficient delivery of IS services to all Tullow Ghana offshore facilities and to provide First and Second Line support to Offshore and Field operations users.
Responsibilities / Key Objectives: Provide support to Tullow staff and sub-contractors who use IS Services on the offshore facilities; FPSOs, Drilling Rigs/Ships. Services include Email, Internet access, Tullow corporate applications access, Video Conferencing, phone setup, desktop, printer, Sat phones, LAN connection and devices configuration.


Monitor infrastructure and services for offshore sites to ensure required levels of availability and performance is maintained and provide 1st line support to resolve, escalating to the IS Field & Offshore Lead, AGS teams, Ghana/ Global Service Desk and Ghana ISM if necessary.


Ensure all calls are logged into Service Desk and that support is provided to Ghana/Global Service Desk as assigned.


Provide daily status reports to the IS Field & Offshore Lead, ISM and Ghana Service Desk on the current network performance and IS related issues on the offshore facilities.


Support the Drilling, Well Engineering and Operations projects including rig mobilisation and demobilizations and IS related installations or refresh and ensure these are delivered within agreed SLAs and IS set standards.


Support the implementation of IS and Infrastructure projects to include link installations, network configurations of switches, modems, Wi-Fi radios and VSATs, software and hardware upgrades.


Directly supervise IS contractors on Tullow offshore facilities and ensure they adhere to Tullow EHS standards and procedures.


Ensure all EHS process and procedures are followed in any activity and that adequate documentation is completed and filed for every job or task with associated risks.


Update and manage IT inventory for respective offshore locations and ensure PCs and laptops are maintained with up to date anti-virus and licensed software.


Ensure and complain to preventive maintenance plan/timeline


Induct Tullow staff and contractors on IS procedures and applications and document training guides and manuals.


Deliver, support or perform any other tasks that may be assigned by the IS Field & Offshore Lead or the Ghana ISM.

Financial Responsibility: N/A

Person Specification

Education & Experience: A degree or equivalent further qualification in a computing or related subject or a diploma in a computing or related subject

4 – 6 years’ post qualification work experience of which a minimum of 2 years should relate to offshore experience


BOSIET certification is required


Certification in Microsoft systems and administration


Certification in Network systems and administration


Skills: A good understanding and experience installing, supporting and administering Windows operating systems


A good understanding of installing, managing and supporting Microsoft Office applications


Networking Experience in setting up structured data cabling, setup and administration of LAN, Wireless Access Networks and VSAT.


Experience with managing and supporting Polycom Video Conferencing systems


Experience of Server DNS management, Web Server Administration (IIS), Networking Setup and Configuration (TCP/IP, Cisco Routers/Switches, Wireless network devices, IP phones and VOIP setup and troubleshooting).


CCNA, Windows Operating system administration, A+ plus Hardware


Ability to install and troubleshoot hardware equipment (PCs, Servers, Printers, Storage and Network Hardware).


Business Behaviours: Excellent verbal, written and listening skills

Able to work effectively as part of a team to deliver projects

Ability to work on own initiative

Takes a proactive approach to problem resolution

Ability to take responsibility and manage tasks through to completion

React quickly & flexible to changing circumstances

Use initiative to ensure issues are overcome

Seek ways to find and apply best practice

Adopt a pragmatic, fit for purpose approach

Open, honest & reliable.

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