Mar 282017

To coordinate and supervise the processes and quality management system of the company.


  • Formulates and implements quality management strategy.
  • Leads quality processes, quality assurance and quality control.
  • Establishes processes, writes and updates procedures and work instructions.
  • Oversees the establishment of the ISO 9001 compliant quality management system.
  • Maintains and improves the ISO 9001 compliant quality management system
  • Ensures the quality management system conforms to customer, regulatory and legal requirements.
  • Conducts periodic management review meetings and follow up action plans
  • Promotes quality culture throughout the company
  • Provides consultative and advisory processes with all departments on Quality Management and Process improvement.
  • Decides on corrective actions and follow up on corrective actions.
  • Liaises with departments to identify risks and to implement their mitigation actions
  • Maintains contact with staff on regular basis to explain processes and communicate ISO standards and developments.
  • Perform quality audits.
  • Measures customer satisfaction.
  • Analyses supplier and vendor evaluations
  • Measures the performance of work processes; manages quality failures and customer complaints.
  • Reports the findings on his/her evaluations, measurements and audits to management


  • Maintains contact with ISO consultant and adapt to new developments in international standards for quality assurance.
  • Maintains contact with GSA and other relevant bodies to adhere to best practices.
  • Coordinate the certification process including surveillance and transition audits

Required Skills or Experience

  • Certificate in Quality Management, Degree in Engineering or equivalent.
  • Knowledge of ICT fundamentals – Required.
  • Certificate in implementing and auditing ISO 9001 quality standard – desirable


  • Proven experience of at least 3 years of quality management in a process oriented organization.
  • Experience in implementation and maintenance of ISO 9001 quality standards – Advantage.
  • Familiar with other quality standards (ISO 14001, ISO 27001) – Advantage.

Proven understanding of project management, logistics, marketing and distribution, customer support processes, leadership skills


  • Excellent verbal and written communications skills
  • Confidentiality- ability to keep confidential information
  • Integrity- being truthful and reliable
  • Good presentation skills
  • Strong organizational, analytical and problem solving skills

The post Supertech (STL) Ltd Job Vacancy : Quality Manager appeared first on Jobs in Ghana |

cliquez ici pour les détails et appliquer


Questions Typiques
Why Is There A Gap In Your Work History? Employers understand that people lose their jobs and it's not always easy to find a new one fast. When answering this question, list activities you'??ve been doing during any period of unemployment. Freelance projects, volunteer work or taking care of family members all let the interviewer know that time off was spent productively.
Questions à poser
What is the single largest problem facing your staff and would I be in a position to help you solve this problem? This question not only shows that you are immediately thinking about how you can help the team, it also encourages the interviewer to envision you working at the position.