Mar 282017

To coordinate and supervise the processes and quality management system of the company.


  • Formulates and implements quality management strategy.
  • Leads quality processes, quality assurance and quality control.
  • Establishes processes, writes and updates procedures and work instructions.
  • Oversees the establishment of the ISO 9001 compliant quality management system.
  • Maintains and improves the ISO 9001 compliant quality management system
  • Ensures the quality management system conforms to customer, regulatory and legal requirements.
  • Conducts periodic management review meetings and follow up action plans
  • Promotes quality culture throughout the company
  • Provides consultative and advisory processes with all departments on Quality Management and Process improvement.
  • Decides on corrective actions and follow up on corrective actions.
  • Liaises with departments to identify risks and to implement their mitigation actions
  • Maintains contact with staff on regular basis to explain processes and communicate ISO standards and developments.
  • Perform quality audits.
  • Measures customer satisfaction.
  • Analyses supplier and vendor evaluations
  • Measures the performance of work processes; manages quality failures and customer complaints.
  • Reports the findings on his/her evaluations, measurements and audits to management


  • Maintains contact with ISO consultant and adapt to new developments in international standards for quality assurance.
  • Maintains contact with GSA and other relevant bodies to adhere to best practices.
  • Coordinate the certification process including surveillance and transition audits

Required Skills or Experience

  • Certificate in Quality Management, Degree in Engineering or equivalent.
  • Knowledge of ICT fundamentals – Required.
  • Certificate in implementing and auditing ISO 9001 quality standard – desirable


  • Proven experience of at least 3 years of quality management in a process oriented organization.
  • Experience in implementation and maintenance of ISO 9001 quality standards – Advantage.
  • Familiar with other quality standards (ISO 14001, ISO 27001) – Advantage.

Proven understanding of project management, logistics, marketing and distribution, customer support processes, leadership skills


  • Excellent verbal and written communications skills
  • Confidentiality- ability to keep confidential information
  • Integrity- being truthful and reliable
  • Good presentation skills
  • Strong organizational, analytical and problem solving skills

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